Ongoing support is generally offered online, although for a larger account an in person team can come to follow-up, and provide additional optimization support. Rather than just a single iOS app, there are even dedicated apps for the iPhone (Haiku), iPad (Canto), and even the Apple Watch (Limerick). There is now mobile support for both iOS and Android. Viewing all this information ends up with lots of clicking around to gather it all to create a single note, as it is a somewhat nonlinear progression as the note keeps getting closed out as results or orders get displayed.Įpic EHR is run as a SaaS, which explains why it is completely browser based, with no software to install for any platform, and therefore works with any OS with a browser, including Windows, and Mac. There are redundant flowsheets making it a challenge to view the correct one, that often provide too much or too little information, such as charts for vital signs that include a temperature, or another chart that is just for temperature only. There are often multiple ways of accomplishing the same task, which can be confusing to novice users as everyone is doing things a little differently. The repeated requests to try out the new function can get annoying to clinicians as well who simply want to proceed with work.Įpic could be more straightforward and seamless as well. There are times when the system wants permission to reorganize or simplify the icons to redo the layout, but this can be confusing to a busy clinician that already knows where everything is, and now has to search for the functions that they previously had. While this timing is not likely to disrupt an ambulatory practice, in a hospital this creates downtime, and while existing notes and test results are available for review, all new content has to be created offline via paper charting, and then back entered into the system when full Epic goes back online.Īnother issue is that new updates do not always provide a clear benefit. This generally happens on a monthly basis, on a Saturday night around midnight, and goes on for a few hours. That’s not to say that it is perfect for all situations.īy way of example, there are frequent updates to the platform, and they happen at the backend, a benefit of a SaaS, as the company does this without direct user involvement. The Epic EHR is certainly a veteran of this space, and the benefit is the mature EHR platform that it provides with stability and usability, such as prebuilt order sets for complex care needs, such as ordering anticoagulation with integrated monitoring labs. However, keep in mind that the iOS app is better developed, with Android getting a low rating of 1.7 out of 5 stars. Haiku is quite useful for a busy clinician to keep track of lab results on the move, and even put in orders. The mobile app is called Haiku, and now is available for both iOS and Android. Epic also has tools for clinicians, with an emphasis on streamlining things to get common tasks done efficiently, such as the available mobile apps.

Epic software medical